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(+34) 611575560
Valencia - España
info@rentering.es

FAQs

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Frequently Asked Questions

1. How can i check if the apartment I want is available?

First you should check and see on the apartment card photo the green sign on the right top “FOR RENT” (means AVAILABLE) or if you see the red sign on the right top “BOOKED” (means NOT AVAILABLE). The system will show you the actual availability of the apartment through this signs. Pay attention to this!

2. How should I proceed to reserve an apartment?

After you select the right apartment and you want to request it, you have to send on the “REPLY TO THE LISTING” the completed form. We will receive it. We will check the availability if is ok for your requested dates and then we will send an email confirming the availability or not (if is not available we will send a similar option). If is available we will invite you to confirm the reservation, doing the payment to reserve it which is the 25% of the total rent period (see more OUR GENERAL CONDITIONS ON THE WEBSITE)

When we receive your reservation through banking transfer or cash, you will receive an email with the address of the requested apartment and the time that we will wait for you to deliver the keys. You will have only 24 hours to reconfirm your reservation, after that time you will loose the request and you have to start the process again step by step from zero.

3. Are the availabilities that you see on the website up to date?

Yes, the availability signs shown on the website are daily updated.

4. How long should i wait to receive a response to my request?

If you send the completed form “REPLY TO THE LISTING” in a weekly day, you should receive the answer in the same day or as maximum the next one depending on what time you send the completed form “REPLY TO THE LISTING” and how many requests. If you send a completed form on Friday at the end of the comercial time or in a weekend day you have to wait until the next Monday or Tuesday.

5. What should i do in the event that i don’t receive any response within that period?

In this case, it could happens a technical problem to receive the completed form “REPLY TO THE LISTING”, we recommend retry sending the completed form “REPLY TO THE LISTING” of your apartment again or send an email (info@rentering.es) informing to us the delayed answer.

6. In the apartment will I be received by whom?

Someone will receive you as representative of Rentering in the day and the time scheduled to deliver the keys and sign the contract. Is normal that at the same time the owner goes to, to give a warming welcome and explain to you everything about the apartment.

7. Who will come to see me off at the apartment on my departure?

According to the scheduled check out time the owner will go to say goodbye and deliver the deposit, if when you receive the apartment you don´t have an schedule time to leave you should call the owner 48 hours in advanced to let it know what time they have to go to take the keys. Another option could be that representative of us will go to deliver the deposit in case the owner couldn´t go. In the last case we will call you or you can call to us in comercial time of work also 48 hours in advanced.

8. How do i know what time you will be waiting for me at the apartment?

If you arrive through an international flight, normally we calculate two hours to deliver the keys of the apartment. If you arrive through a national flight, normally we calculate one hour. The time we used to deliver the keys are: everyday from 9 a.m. to 9 p.m. If you flight arrive in a time that we need to deliver the keys after 9 p.m or before 9 a.m it has an extra charge of €20. And if you arrive at the apartment from 00 to 6 a.m the extra charge is €40.

9. What should I do if my flight is late?

When you confirm the reservation request our agent will ask you the flight number. This is VERY IMPORTANT to us because we use that flight number to check in the arrival day at the airport. You don’t need to worry calling to us to inform the delay so if you give the flight number is enough, and what we will do is check finally at what time you will arrive and after that we recalculate again two hours or one hour later to wait for you at the apartment.

10. What should I do if I lose a connection and arrive with a different time and flight number?

In this case you should contact to us through e-mail (info@rentering.es) or send a WhatsApp message (+34617717920) to inform us the new arrival flight number. Because if we don’t have the last number of your flight is impossible for us to check at the airport and calculate the new hour to deliver you the keys.

11. What should I do if I lose my luggage at the airport upon arrival?

The same as the last question you should contact to us through a call or WhatsApp message to tell what happens and we will recalculate a new time for you to deliver the keys.

12. How long will the Rentering´s representative be waiting for me at the apartment?

Our representative will wait forty minutes after the schedule time for any problem or delays from (flights, traffic on the town), etc.

13. What happens if I arrive at the apartment 40 minutes late and I cannot communicate to notify of the delay?

If this happens the only thing you have to do is call or WhatsApp to us and we reschedule time to deliver the keys and sign the contract, all this is depending on the days and times and how busy we are in this day.

14. How should I calculate the departure time of the apartment to get to the airport?

If you will take an international flight you should ask a cab three hours before the departure time. For example if your flight leaves at 4 p.m, you should ask a cab at 1 p.m. If you will take a national flight you should ask a cab two hours before the departure time. For example if your flight leaves at 4 p.m, you should ask a cab at 2 p.m.

15. Do the apartments have pre-established check in and check out time?

Usually the check in time we can adapt if the apartment is available before 2 p.m. But for general norm the Check in time is at 2 p.m. and Check out time is at 10 a.m.

16. How does the company to calculate the cost of my stay?

For the apartments which have daily prices we calculate (daily price times quantity of days). For example: 40 euros times 8 nights= 320 euros.

     For the apartments which have weekly and monthly prices we do the following steps:

     a) If you reserved for a week, you will pay a weekly price.

     b) If you reserved more than a week and less than 21 days, you will pay daily price times nights.

     c) If you reserved more than 21 days until 1 month, you will pay for 1 month.

     d) If you reserved for 1 month, you will pay for 1 month. (MONTH IS EQUAL 30 NIGHTS)

     e) If you reserved for more than 1 month and less 2 month, you will pay for 1 month plus the remaining of days for the 2nd month.

17. What charges are included in the published prices?

Normally the published prices include city taxes and building fee. Anyway you can read the details of every apartment what is included and what is not. For example electricity, gas, water, internet and maid service sometimes are payable extra. For a week prices usually is everything included but for longer stays will depend on each apartment rules.

18. What charges are not included in the published prices?

Normally is not include in the prices outgoing international calls if you have a land line. Our commission never is included in the published price.

19. Who should I contact in case of an emergency or concern about the apartment?

When you receive the apartment we will let you know all our contact numbers if something happen for any difficulty or emergency. The first contact should be the owner of the apartment but if you are not able to reach the owner you have to call us or WhatsApp us.

20. What service should I receive when it says “cleaning service” is included?

When the “MAID SERVICE” is included normally it means the general cleaning of the apartment and the change of sheets and towels not personal clothes or dirty dishes.

21. In what conditions should I return the apartment on my departure?

You will receive the apartment clean, with sheets and towels. We expect from you that return of the apartment in the same conditions as you received. You don’t need to clean the last used set of sheets and towels.

22. How many towels and sheets should I find when I enter the apartment?

Usually you will receive two sets of towels per person and two pair of sheets per each bed. If the apartment includes maid service, the person who clean will change the sheets and towels after one week. If is not you should change them by your own. Pay attention because not always the maid service is included in the price and you have to pay extra for this. You will find it in the details of the apartment you want to rent.